Terms of service

TERMS OF SERVICE

1. About us
cuavan.com is operated by CUAVAN LTD (trading as CUAVAN), company number 16051585, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: info.cuavanhelp@gmail.com. Phone: 020 8090 4743. By using this website or placing an order, you agree to these terms.

2. Using our website
You agree to use our website lawfully and not to: break any law; commit fraud; try to access our systems without permission; interfere with the website's security or operation; or upload harmful code.

3. Who can order
You must be at least 18 years old to place an order.

4. Product information
We make reasonable efforts to make sure product descriptions, images, sizes, colours and prices are accurate. Colours may look slightly different on different screens. If we find an error, we may correct it.

5. Prices and payment
Prices are shown in pounds sterling (£) unless stated otherwise. Payment is taken at checkout using the payment methods shown there. You agree to give accurate payment and billing details.

6. Your order and our contract
When you place an order, you are making an offer to buy. We will email you an order confirmation. Our contract with you is formed when we send you an email confirming that your order has been dispatched. We may decline or cancel an order, for example because an item is out of stock, there is a pricing error or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.

7. Delivery
We deliver according to our Shipping Policy.

8. Returns, cancellation and refunds
Returns and refunds are covered by our Refund Policy. Nothing in these terms affects your statutory rights, including your right to cancel an online order within 14 days of delivery and your rights if goods are faulty or not as described.

9. Intellectual property
All content on this website, including images, text, logos and designs, belongs to CUAVAN LTD or is used with permission. You may not copy, reproduce or use it without our written permission.

10. Third-party links and services
Our website may link to third-party websites and use third-party services such as Shopify, payment providers and delivery carriers. They have their own terms and privacy policies, and we are not responsible for them.

11. Our liability
We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude. Subject to that, we are not liable for losses that were not a foreseeable result of our breach of these terms, or for business losses. We do not guarantee that the website will always be available or error-free.

12. Privacy
Our Privacy Policy explains how we use your personal data.

13. Changes
We may update these terms from time to time. The version on this page when you place your order applies to that order.

14. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

15. Contact us
CUAVAN LTD (trading as CUAVAN), company number 16051585
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info.cuavanhelp@gmail.com | Phone: 020 8090 4743