Shipping policy

Last updated: September 10, 2026

Thank you for shopping with CUAVAN. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

2. Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

Once your order has been shipped, you may receive tracking information when available.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, shipping method, order details, and applicable conditions.

Any free-shipping offers will be subject to the terms displayed at the time of purchase.

4. Tracking

When tracking is available, CUAVAN will provide tracking information by email or through the applicable order notification.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Delivery Delays

CUAVAN is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Strikes or service disruptions

  • Incorrect or incomplete delivery information

  • Events beyond our reasonable control

If your package is delayed, please contact the shipping carrier first where appropriate, or contact us at info.cuavanhelp@gmail.com.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you provide an incorrect or incomplete address, please contact us immediately at info.cuavanhelp@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be reshipped due to an incorrect address.

7. Lost or Missing Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier.

If you still cannot locate your package, contact us at info.cuavanhelp@gmail.com and we will assist you where possible.

8. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, or other charges.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs procedures and delivery times vary by country and are outside CUAVAN's direct control.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents with photographs and contact us at info.cuavanhelp@gmail.com as soon as possible.

We may request photographs or additional information to assist with the claim.

10. Contact Us

If you have questions about shipping or delivery, please contact:

CUAVAN
Email: info.cuavanhelp@gmail.com