Privacy policy

PRIVACY POLICY

1. Who we are
CUAVAN LTD (trading as CUAVAN), company number 16051585, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, is responsible for your personal data when you use cuavan.com. Contact: info.cuavanhelp@gmail.com or 020 8090 4743.

2. What we collect
- Identity and contact details: name, email address, phone number, billing and delivery address.
- Order and payment details: what you bought and how you paid. Card details are handled by our payment providers; we do not see your full card number.
- Communications: messages you send us.
- Technical and usage data: IP address, device and browser information, cookies and how you use our website.
- Marketing preferences.

3. Why we use your data and our lawful basis
- To take, deliver and manage your orders, handle returns and give customer support (contract).
- To keep accounting and tax records and meet legal duties (legal obligation).
- To prevent fraud and keep our website secure, and to understand and improve our website and products (legitimate interests).
- To send you marketing emails and to use non-essential cookies (your consent). You can withdraw consent at any time, and you can unsubscribe from any marketing email.

4. Who we share data with
We share data only where needed, with: Shopify (our store platform); payment providers; delivery carriers and the suppliers who prepare or send your order; analytics and advertising services such as Google, Meta and TikTok, where you have agreed to the relevant cookies; fraud-prevention and security providers; professional advisers; and authorities where the law requires. We do not sell your personal data for money.

5. International transfers
Some of these providers are based outside the UK. Where we transfer data abroad, we rely on appropriate safeguards, such as UK-approved transfer mechanisms.

6. Cookies
We use cookies to run the website, remember your basket and preferences, measure traffic and, with your consent, support advertising. You can manage cookies through our cookie banner and your browser settings.

7. How long we keep data
We keep order and accounting records for 6 years for tax and legal reasons. We keep other data only as long as needed for the purposes above, and then delete or anonymise it.

8. Security
We use reasonable technical and organisational measures to protect your data. No online system is completely secure, so we cannot guarantee absolute security.

9. Your rights
Under UK data protection law you have the right to access, correct or delete your personal data, to restrict or object to our use of it, to receive a copy in a portable format, and to withdraw consent. To use these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ico.org.uk), though we would appreciate the chance to help first.

10. Children
Our website is not aimed at children, and we do not knowingly collect their data.

11. Changes
We may update this policy from time to time. The latest version is always on this page.

12. Contact us
CUAVAN LTD (trading as CUAVAN), company number 16051585
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info.cuavanhelp@gmail.com | Phone: 020 8090 4743