Privacy policy

Last updated: September 10, 2026 

Welcome to CUAVAN. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how CUAVAN collects, uses, stores, and protects your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, create an account, place an order, or contact us, we may collect certain information, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment and transaction information

• Order details and purchase history

• Information you provide when contacting our customer service

• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations and updates

• Communicate with you about your orders

• Provide customer support

• Improve our products, website, and shopping experience

• Detect and prevent fraud or unauthorized activity

• Comply with applicable legal requirements

• Send promotional emails or marketing communications when permitted by law and, where required, with your consent

3. Payments

Payments made through our store may be processed by third-party payment providers. We do not normally have access to your complete payment card details.

Payment providers process your information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

CUAVAN may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of our website.

5. Shopify

Our online store is hosted and operated using Shopify. Shopify may process personal information in connection with providing its ecommerce platform, including hosting, checkout, security, and other services.

Your information may therefore be processed by Shopify and other service providers that help us operate our store.

6. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

• Shopify

• Payment processors

• Shipping and delivery companies

• Technology and website service providers

• Analytics and marketing service providers

• Fraud prevention and security providers

• Government authorities when legally required

We do not sell your personal information for money.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, promotions, discounts, and other CUAVAN updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To exercise applicable privacy rights, please contact us using the information below.

11. Children's Privacy

Our store is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: CUAVAN
Website: CUAVAN
Email: info.cuavanhelp@gmail.com